Contact Us & Warranty
We'd love to hear from you. Get in touch through the contact information listed below:
Mr. Kara - 0784218817/0718375477 or firstname.lastname@example.org.
Orders placed online may be collected at our address listed below. Please do give us a ring in advance just to confirm if someone is available to assist you. We courier nationwide at R80 anywhere in the country.
Orders over R2000 will qualify for free shipping. Terms and Conditions apply.
Address: 85 Mint Road, Image Lifestyle Complex, Next to Jimmys Killer Prawns, Fordsburg, Johannesburg, 2000
Tuesday - Thursday: 12:00 - 21:00
Friday: 14:00 - 21:00
Saturday: 12:00 - 21:00
Sunday: 12:00 - 19:00
Ramadan Trading Hours:
Tuesday to Sunday: 12:30 to 16:30 thereafter 20:30 to 22:00
Warranty on Products:
To validate the warranty a mandatory assessment is required, in order to find the exact fault within the product.
We will honour any valid warranty claims based on this assessment and provide replacement parts or products within one month of usage.
All assessments need to be carried out at our store.
- Coils are not covered by Warranty as these are wear and tear components.
- Liquids are not covered under the Warranty as these are consumables, and do not contribute to a devices failure.
- Batteries; unless a battery is Mechanically Dead on arrival once left our point of sale are considered consumables, and generally not covered under a warranty, a battery’s life span cannot be guaranteed as the lifespan is dependant on the usage.
- By purchasing batteries, you are accepting full responsibility for proper battery care and usage.
- The user must know the risks of lithium ion batteries and should have knowledge of how to care for them, charge and discharge them, and use them safely before using any device or mod.
- Never leave charging batteries unattended. Batteries may become volatile if mishandled. Severus Vape Co. or approved partner merchants will not be held liable or responsible for the use/misuse of lithium ion batteries, e-cigarette devices, or any battery chargers.
- If any hardware or e-juice not supplied by Severus Vape Co is used with a product supplied by Severus Vape Co (including coils, batteries, tanks and mods). The product’s warranty will be void, as all the individual parts contribute to the specific units overall functionality, we therefore cannot carry a claim for products if used in conjunction with products not specific to Severus Vape Co, if you do so, you do so at your own risk.
- Once a E-juice tab has been broken, we will not accept returns on Juice. If you didn't like the juice we cannot do anything about it.
FOUR STEP WARRANTY PROCESS– PLEASE REVIEW EACH STEP
Please visit our dedicated store.
To determine the cause of a product fault, and to validate a warranty claim the device needs to undergo a brief assessment. Assessments are carried out at our branch by our trained product specialist and should not exceed 1 hour. In the event that a diagnosis cannot be provided within that period, a device may require to be booked in for further assessment.
If the product is within warranty and it is confirmed that the damage was not caused by misuse, over-tightening of threaded parts, or dropping and breaking parts, we will replace part(s) accordingly. Prolonged usage of coils may cause the product to leak, in which case the customer must purchase his or her own replacement coils.
We will NOT replace products that are out of their warranty periods, we can still however offer replacement parts at the client’s cost.
Warranty will be void in the event of any physical damage to a product.
We will provide, a repair/replacement part for items deemed defective through mandatory assessment under the Warranty.
Discontinued products still under warranty will be replaced with a product equivalent provided that they meet all the aforementioned required assessment criteria.
Depending on the model of device replaced with, there may be an additional pay-in amount required to upgrade to a newer device, this fee is not a reconditioning fee, merely the difference in purchase value, we will not swap out a device to one of a lesser value, Replacements will be done to the same value or a higher value.
If you use another MOD, battery, or parts that is not supplied by Severus Vape we will not be responsible for poor performance/damage caused.